- Comment Cards are available in all of Kawartha’s branches for members to complete and deposit in a locked box.
- Emailed comments and complaints may be submitted via info@kawarthacu.com.
- Phone Calls may be made to a branch, our Contact Centre, or to our Member Complaints Officer to share feedback or a complaint.
- Written Letters may be submitted to our Member Complaints Officer.
- In Person at a branch.
Member feedback should be addressed to:
Kawartha Credit Union
14 Hunter Street East
P.O. Box 116
Peterborough, Ontario K9J 6Y5
Attention: Member Complaints Officer
Phone: (705) 743-9966, extension 1104
Toll Free: 1-888-743-9966, extension 1104
Email: info@kawarthacu.com
In the event that Kawartha Credit Union cannot resolve your concern to your satisfaction, you may direct it to:
Financial Services Regulatory Authority of Ontario (FSRA)
25 Sheppard Avenue West, Suite 100
Toronto, ON
M2N 6S6
Phone: 416-250-7250
TTY: 1-800-668-0128
Email: contactcentre@fsrao.ca
In keeping with our commitment to member service excellence, Kawartha Credit Union strives to address and resolve concerns fairly, quickly, and to our members' satisfaction.