About Us

Over 70 years of history with a focus on service excellence

About Us

Over 70 years of history with a focus on service excellence

Kawartha Credit Union serves over 50,000 members with online and mobile banking access, and a network of 22 branches that extend from Cornwall to Parry Sound. With more than 70 years of history and a focus on service excellence, Kawartha delivers a full suite of competitive financial products and needs-based advice. We also provide access to thousands of Exchange^® Network surcharge-free ATMs in North America. Membership at Kawartha is open to anyone looking for a local financial services provider.

Since 1998, Kawartha has supported the well-being of the communities we serve through our Community Involvement Program which has donated over $3 million in corporate donations. In addition, our dedicated employees volunteer their time and talents to many initiatives throughout the year.

We call our customers “members” because you purchase a share in our credit union when you join us. This share means that you have a say in the way our credit union is operated. You can exercise your democratic rights by voting in our Board of Directors election.

We provide “banking in your best interest” and we invite you to experience our difference.

Our Purpose

Kawartha Credit Union exists to support the financial success and well-being of our members and the communities we serve.

Our Credo

Through our words and actions, Kawartha Credit Union strives to be a purpose-driven force for good, balancing our profits and purpose to positively impact our employees, members, and communities. This includes:

Members:
- helping our members reach their financial goals with needs-based advice, products and services. We put our members needs first…always.
- providing good value with comprehensive, easy-to-understand products and personalized service to meet all the financial needs of our members.
Employees:
- offering high-quality career opportunities at a living wage that enable each employee’s dignity and purpose
- striving for the highest standards for diversity, equity, inclusion and belonging
Community:
- being socially responsible, transparent, and accountable
- placing a hyper-local focus on our volunteering and giving efforts to make our branch communities stronger

Our Values

Integrity

Excellence in Member Service

Fun

Care for others

Independence

Land Acknowledgement

We respectfully acknowledge that Kawartha Credit’s Union’s head office is located on the territories of the
Mississaugi and Hiawatha First Nations which are covered by Treaty 20 and the Williams Treaties.

We also respectfully acknowledge the First Nations Indigenous territories in which those in attendance today may be located.

We offer our gratitude to the First Nations Indigenous peoples of these territories for their care for, and teachings about, our earth and our relations since time immemorial. May we honour those teachings.

Get to know us

Board of Directors

Executive Leadership Team

Community Involvement

Careers

Since 1952, Kawartha Credit Union has experienced continuous growth. We have 22 branch locations, a Contact Centre and a Head Office located in Peterborough, Ontario. 340 employees fill 75 different positions.

LEARN MORE >

Kawartha’s Market Code of Conduct recognizes the best practice principles we are pledged to follow for soliciting, promoting, advertising, marketing, selling, or distributing our products or services. The Code demonstrates our commitment to the fair treatment of all those who use our services. Our best practices can be summarized in five key principles:

Business Practices – We are dedicated to the fair treatment for all users of our products and services.
Fair Treatment and Fair Sales Practices – We treat all consumers fairly and equitably, and we demonstrate fair sales practices.
Access to Banking Services – We ensure that our members have access to fundamental financial services.
Transparency and Disclosure – We provide appropriate product and service information in plain language to ensure that consumers can make informed decisions.
Complaint Handling – We review complaints and work to settle them fairly, and we track them to ensure that our practices continue to improve. Learn more about our Member Feedback process.