Updates to the CEBA program

CEBA Contact Centre

A CEBA Contact Centre has been established to support applicants by providing:

  • answers to general questions about the program
  • live status updates for a business owner’s application
  • instructions for the document upload website

CEBA has been extended to December 31, 2020, making the program accessible longer to Canadians. If you have already applied for a CEBA loan and have questions, please contact the new CEBA Call Centre at 1-888-324-4201 for a status of your application. The Call Centre is open Monday to Friday from 8:00 am to 9:00 pm EST. 

FAQ: Is there a deadline for completing an application at my primary financial institution and for uploading supporting documents? 

  • You must complete the CEBA application at your primary financial institution by latest December 31st, 2020.
  • After completing the application with your financial institution, you must upload supporting documentation.
  • It is recommended that you provide your supporting documents through the application-demande.ceba-cuec.ca site as soon as you are directed to do so by your financial institution.
  • Supporting documentation is a critical part of the application processes and delays in providing this information can result in a delay in the pre-funding eligibility validation and funding process.